Responsible Gaming
at bet6 Bangladesh

bet6 believes that responsible gaming is not a compliance checkbox — it is a fundamental part of what it means to be a trustworthy platform for players across Bangladesh. From Dhaka to Chittagong, Sylhet to Cox's Bazar, our players are real people, and their wellbeing matters to us as much as their enjoyment of the games.

Online gambling, like any form of entertainment, carries a risk of harm if it is not approached with awareness and moderation. The vast majority of players enjoy betting and casino games without ever experiencing a problem. However, for a small number of individuals, gambling can escalate into something harmful — affecting finances, relationships, mental health, and daily functioning. bet6 is committed to identifying those situations early and providing every possible means of help.

Our responsible gaming framework is built on four core values:

• Prevention: Providing tools and information so that problems do not develop in the first place.
• Awareness: Making sure every player understands the risks and recognises the warning signs of problem gambling.
• Intervention: Actively monitoring player behaviour patterns for indicators of distress and proactively reaching out when we see them.
• Support: Ensuring that any player who wants help can access it quickly, easily, and without judgment — 24 hours a day, 7 days a week.

bet6's responsible gaming tools are free to use, effective immediately, and backed by a support team that genuinely cares. We encourage all players to familiarise themselves with these tools before they ever need them.

Why We Enforce Age Verification

Underage gambling is associated with significantly higher rates of problem gambling development in later life. Young people are particularly vulnerable to the psychological mechanisms that make gambling engaging, including variable reward schedules and competitive dynamics. bet6 takes its role in protecting young people very seriously and maintains a robust, multi-layered approach to age verification.

How Age Is Verified

• At registration, players must confirm they are aged 18 or above by checking a declaration checkbox.
• National ID card (NID) number, date of birth, and full name are collected during registration and cross-checked for consistency.
• Before any withdrawal is processed, full Know Your Customer (KYC) verification is required, including submission of a valid NID, passport, or birth certificate issued by a Bangladeshi authority.
• Accounts that cannot be age-verified within a reasonable timeframe are suspended pending document submission.
• Any account confirmed to belong to a person under 18 is closed immediately, all winnings are voided, and the original deposit amount is returned to the payment source used.

Protecting Minors in Your Home

If you share a device or household with minors, we strongly recommend using parental control software to restrict access to online gambling sites. Always log out of your bet6 account when you are finished playing, and never share your login credentials with anyone else. If you believe a minor has accessed your account, contact support immediately at [email protected].

Problem gambling develops gradually and can be difficult to recognise from the inside. The following warning signs may indicate that gambling has moved beyond healthy entertainment and may be causing harm. If you recognise three or more of these in your own behaviour, we strongly encourage you to take immediate action using the tools described in the sections below, or to contact our support team.

bet6 provides a comprehensive suite of player control tools that are accessible at any time from within your account settings. You do not need to justify your use of any tool — they are available to all players, for any reason, at no cost, and take effect without delay.

Self- exclusion is the most powerful tool bet6 offers for players who feel that gambling has become a serious problem. It is a formal, binding commitment that removes all access to the bet6 platform for an extended period, giving you the space and distance needed to regain control of your relationship with gambling.

What Self-Exclusion Means

When you request self-exclusion at bet6, the following actions take place immediately and cannot be reversed during the exclusion period:

• Your account is permanently closed and access is revoked.
• All pending bonus offers, free spins, and promotional credits are cancelled without compensation.
• Any available balance in your account is returned to your registered payment method (bKash, Nagad, Rocket, or Upay) within 5 business days.
• Your registered email address and phone number are flagged to prevent new account registration during the exclusion period.
• You will be removed from all marketing lists and will receive no promotional communications from bet6 for the duration of the exclusion.

Exclusion Periods

Self-exclusion at bet6 is available for the following durations. All periods are binding with no early reversal under any circumstances:

• 12 Months — minimum self-exclusion period, suitable for players who want a structured long-term break.
• 2 Years — for players who have experienced repeated difficulties controlling their gambling behaviour.
• 5 Years — for players who have sought professional help and wish to formalise a long-term commitment to abstinence.
• Lifetime / Permanent — for players who wish to permanently exclude themselves from bet6 with no possibility of future reinstatement.

How to Request Self-Exclusion

1. 1
   Contact Our Support Team

   Send an email to [email protected] with the subject line "Self-Exclusion Request". Include your full registered name, account email address, and the exclusion period you are requesting.
2. 2
   Identity Confirmation

   Our team will verify your identity using your registered account details. This step protects against accidental or malicious exclusion requests made by third parties.
3. 3
   Immediate Account Closure

   Once confirmed, your account is closed within 1 hour. You will receive a confirmation email detailing the exclusion period and the timeline for any balance refund.
4. 4
   Balance Refund Processed

   Any remaining balance is returned to your registered payment method within 5 business days. Bonus funds and pending bonus wagering requirements are cancelled without payout.
5. 5
   Exclusion Period Begins

   Your exclusion is now active. You will not be able to create a new account during this period. If you attempt to register with the same email or payment method, the registration will be blocked automatically.

Financial control is one of the most effective ways to prevent gambling from becoming a problem. bet6's deposit and spending limit system gives every player the ability to set hard caps on how much money enters their account over any given time period. These limits are enforced at the platform level — they cannot be bypassed by clearing your browser cache, using a different device, or contacting support to request an override.

Types of Financial Limits

• Daily Deposit Limit: The maximum amount you can deposit in a single calendar day (midnight to midnight, Bangladesh Standard Time).
• Weekly Deposit Limit: The maximum cumulative deposit amount across a rolling 7-day window.
• Monthly Deposit Limit: The maximum cumulative deposit amount across a rolling 30-day window.
• Daily Loss Limit: The maximum net loss you can sustain in a single day before betting access is suspended for the remainder of that day.
• Weekly Loss Limit: The maximum net loss across a rolling 7-day window.
• Single Bet Limit: A cap on the maximum stake you can place on any individual bet or casino round.

Limit Reduction vs. Limit Increase Rules

Reductions to any financial limit take effect immediately and without question. If you lower your daily deposit limit from ৳10,000 to ৳2,000, that reduced limit applies from the moment you save the change.

Increases to any financial limit are subject to a mandatory 7-day cooling-off period. This means if you request an increase today, the higher limit will not take effect until 7 days later. This design is intentional — it protects players from making impulsive decisions to increase spending while in an emotionally heightened state, such as after a significant loss.

Recommended Starting Limits for New Players

If you are new to online gambling or returning after a break, bet6 recommends starting with conservative limits and adjusting only after you have a clear sense of your comfortable spending range. A good rule of thumb: your monthly gambling budget should never exceed 2–5% of your monthly disposable income, and you should never gamble with money reserved for rent, food, utility bills, or family obligations.

A time-out is a short-to-medium-term break from the bet6 platform. Unlike self-exclusion, time-outs are designed for players who want a structured pause rather than a permanent exit — perhaps after a stressful period, during a busy time at work, before Eid, or simply as a regular healthy habit. Time-outs are available to any player, for any reason, at any time.

Available Time-Out Durations

• 24 Hours — a single-day reset, useful after a frustrating session or impulsive play.
• 3 Days — a short break to recharge and reassess.
• 1 Week — ideal for players who want to step back for a full week and reflect.
• 2 Weeks — a fortnight's break recommended for players noticing early warning signs.
• 4 Weeks — a full month away, commonly chosen by players wanting to reset their habits.
• 6 Weeks — the maximum time-out period before the system recommends considering formal self-exclusion.

What Happens During a Time-Out

• Your account is suspended and you cannot log in, place bets, or make deposits.
• Any pending bets placed before the time-out was activated will be settled normally.
• Your account data, history, and balance are preserved and will be available when the time-out expires.
• All marketing communications are paused for the duration of the time-out.
• The time-out cannot be cancelled or shortened under any circumstances — this is by design.

Activating a Time-Out

Time-outs of up to 4 weeks can be activated directly from your account settings under the Responsible Gaming section. For 6-week time-outs, or if you are having difficulty accessing your account settings, contact our support team at [email protected] and the time-out will be applied within 1 hour of your request being confirmed.

After Your Time-Out Ends

When your chosen time-out period expires, your account is automatically reactivated and you can log in as normal. bet6 recommends taking a moment before returning to play to review your financial limits and set appropriate controls for the upcoming session. If after your time-out you find that gambling urges are as strong as before, please consider requesting a longer time-out or activating formal self-exclusion.

Reaching out for help is the most important step a person experiencing gambling-related harm can take. bet6 is here to support you, and there are also a number of broader support channels available to players in Bangladesh and internationally.

Contact bet6 Player Welfare

Our player welfare support team is available 24 hours a day, 7 days a week, throughout the year. All responsible gaming enquiries are handled with complete confidentiality. You will never be pressured to continue playing, and our team is trained to assist with all tool activations, balance refunds, and welfare checks without judgment.

• Email: [email protected] — include "Responsible Gaming" in the subject line for priority routing.
• Response Time: Welfare-related emails are responded to within 3 hours, 24/7.
• Language: Support is provided in English.

Practical Self-Help Checklist

If you are concerned about your gambling, the following steps can help you regain a sense of control while you seek further support:

• Set a deposit limit in your account settings right now — even a small reduction helps establish a boundary.
• Tell a trusted friend or family member that you are concerned about your gambling habits — accountability makes a significant difference.
• Review your recent account transaction history to get a clear, objective picture of your actual spending.
• Activate a reality check reminder so you receive regular on-screen prompts during sessions.
• Consider taking a 1-week time-out as an immediate first step, giving yourself space to think clearly.
• If you have already borrowed money to gamble, stop immediately and seek professional financial and psychological support.
• Identify triggers that lead to impulsive gambling sessions — stress, boredom, loneliness — and develop alternative responses to those triggers.

External Support Organisations

The following organisations provide confidential support, counselling, and resources for individuals experiencing gambling-related harm. bet6 recommends reaching out to professional support services alongside using our in-platform tools:

• Gamblers Anonymous International: A global peer-support network offering free meetings and guidance for people who believe they may have a gambling problem. Resources and meeting information are available in multiple languages.
• National Mental Health Helpline (Bangladesh): Bangladesh's national mental health support line provides free counselling and crisis intervention services. Mental health professionals can address gambling-related anxiety, depression, and compulsive behaviour patterns.
• GamCare (International Resource): An internationally recognised organisation providing information, advice, and support for problem gamblers and their families, with an extensive library of self-help resources available online.
• Trusted Family Member or Religious Leader: In Bangladeshi culture, community and family networks are a powerful source of support. Speaking openly with a trusted family elder, imam, or community leader can provide both emotional support and practical accountability.